Trobz Odoo Connector
Privacy Policy
This Privacy Policy explains how Trobz Odoo Connector (“we”, “us”, or “our”) collects, uses, stores, shares, and protects information when you use our application in connection with Meta/Facebook products and services.
1. Who We Are
App Name: Trobz Odoo Connector
Data Controller / Provider: Trobz Consulting
Contact Email: contact@trobz.com
If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us using the details above.
2. Information We Collect
The specific information we collect depends on how you use Trobz Odoo Connector and which permissions you grant when authorizing our app via Facebook. We only request permissions that are necessary to provide and improve our services.
2.1 Information Obtained from Facebook
When you connect your Facebook account or Facebook Pages to our app, we may receive:
- Basic Profile Information: Such as your name, profile picture, and user ID.
- Contact Information: Such as your email address (if you grant permission).
- Page Information: If you connect Facebook Pages, we may access page IDs, page names, and related metadata authorized by you.
- Content and Engagement Data: Depending on the permissions granted, we may access posts, comments, messages, or other page-related content to synchronize with your Odoo system.
The exact data accessed from Facebook is always governed by the permissions you approve during the Facebook login/authorization process.
2.2 Information from Your Use of the App
We may collect additional information related to your usage of Trobz Odoo Connector, including:
- Integration & Synchronization Data: Logs of synchronization operations between Facebook and your Odoo instance (e.g., records created or updated, timestamps).
- Technical & Diagnostic Information: IP addresses, browser type, device information, error logs, and performance data used for security, troubleshooting, and improving the app.
2.3 Information You Provide Directly
You may provide data directly to us, for example when:
- Contacting us for support or inquiries.
- Providing configuration details necessary for connecting your Odoo system.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide the Service: Enabling the connection between Facebook and your Odoo environment, synchronizing data, and ensuring that the connector functions as intended.
- To Operate, Maintain, and Improve: Monitoring performance, identifying and fixing bugs, and enhancing features and user experience.
- To Communicate with You: Responding to your requests, providing support, sending important notices or updates related to the connector.
- To Ensure Security and Compliance: Detecting and preventing fraud, abuse, or security incidents, and complying with legal obligations and platform policies.
4. Legal Bases for Processing (If Applicable)
If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction that requires a legal basis for processing personal data, we process your information on one or more of the following bases:
- Performance of a contract (providing the functionality you requested).
- Legitimate interests (operating and improving our app, securing our systems).
- Compliance with legal obligations.
- Consent, where required and when you have expressly granted it (for example, via Facebook’s permission screen).
5. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party vendors that help us operate, maintain, or support our app (e.g., hosting services, logging/monitoring tools), subject to appropriate confidentiality and data protection obligations.
- Legal Requirements: When we are required to do so by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety or that of our users or others.
- Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.
We do not share Facebook data with other apps or third parties except as necessary to provide the service or as required by law, in accordance with Meta’s Platform Terms and Developer Policies.
6. Data Retention and Deletion
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, to provide the Trobz Odoo Connector service, and to comply with legal, accounting, or reporting obligations.
When data is no longer needed, we will take reasonable steps to delete or anonymize it. You may request deletion of data associated with your use of Trobz Odoo Connector by contacting us at [Contact Email]. We will evaluate and respond to such requests in accordance with applicable laws and Meta’s policies.
7. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal data, including:
- Access: Request information about the data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Restriction: Request restriction of processing in certain circumstances.
- Objection: Object to certain processing activities.
- Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format (where applicable).
- Withdrawal of Consent: If processing is based on consent, you may withdraw that consent at any time.
To exercise your rights, please contact us at [Contact Email]. We may ask you to verify your identity before responding to your request.
8. Cookies and Similar Technologies
If Trobz Odoo Connector is used through a web interface, we may use cookies or similar technologies to:
- Maintain your session and authentication status.
- Improve performance and user experience.
- Collect anonymized usage statistics for analytics.
Where required by law, we will obtain your consent before using non-essential cookies. You can configure your browser to refuse cookies, but this may limit certain functionality of the service.
9. Children’s Privacy
Trobz Odoo Connector is not directed to children under the age of 13, and we do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13 (or a higher age threshold where applicable), we will take steps to delete such information promptly, unless we are legally permitted to retain it.
10. Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. International Transfers
Your information may be processed and stored in countries other than your own, where data protection laws may differ. When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
12. Compliance with Meta (Facebook) Policies
We comply with all applicable Meta/Facebook terms, policies, and guidelines, including:
- Meta’s Platform Terms
- Developer Policies
- Meta’s Privacy Policy expectations for apps
This includes, but is not limited to, collecting and using data only as necessary to provide and improve our app, not selling or misusing Facebook data, and honoring user settings and permissions granted through Facebook.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for legal, technical, or business reasons. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, provide additional notice (such as within the app or via email).
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us at:
Trobz Consulting
Email: contact@trobz.com
Address: No. 13, Street 7C1, Ho Chi Minh, Vietnam