Case Study

US Fintech Startup - Loan Management

A Custom Loan Management System Built on Odoo

Industry: Financial Services (Fintech)
Company Size: 1,000+ Employees
Users: 100+
Go-live: July 2020
Effort: Dedicated team of 5 over 2 years
Modules: Loan Management (custom), Accounting

About the Client

The client is a growing fintech company in the United States that offers consumer loans with reasonable payment schedules, arranged through partner clinics and merchants. Its name is kept confidential. The company has more than 1,000 employees, and the project brought together management and technical team members in the US, the UK, France, India and Vietnam.

The Challenge

An Off-the-Shelf Loan Platform That Could Not Adapt

The company ran its lending on a third-party product as its core back end, used to process loans, follow up with customers, check payments and connect with the website and other tools. As an off-the-shelf product, it was not flexible and lacked features the business needed, and at times these gaps disrupted operations.

Paperwork and Scattered Information

Operations teams needed better daily support to follow up on loans and borrowers and to work with partner clinics, with less paperwork and supervision. Business departments also needed one place to find the information they use to support customers and management.

A Back End That Had to Keep Up With Growth

As the business grew, the loan system had to integrate openly with other back-end platforms, transfer business data in real time and change quickly as requirements evolved.

Why Odoo & Trobz

The company decided to build its own loan management system from scratch and chose Odoo as the framework, given its track record in business applications. Most of what Trobz developed are new objects and workflows designed around the client's own processes. The team worked in Agile, with weekly deliveries and frequent reassessment of the project plan as the business grew.

What We Built

Loan products, portfolios and loan groups
Borrower management, and clinic and merchant management
Payment schedules calculated for each loan product type, covering amortization and accruals
Payment allocation and payment operations such as down payments, refunds, disputes and discounts
Loan accounting with transaction codes, GL accounts, placeholder accounts and journal entries
API integrations with the company's other back-end systems
Accounting and management reporting

Results

The first go-live was in July 2020.
A dedicated full-time team of five, with a project manager, a technical lead, two developers and a functional consultant, worked on the system over two years of development.
The system serves more than 100 users.