helpdesk_ticket_related
⧉ View on GitHubPurpose
Provide bidirectional linking between helpdesk tickets so agents can understand and navigate related cases from a ticket form.
Features
- helpdesk.ticket: Introduces a related_ticket_ids Many2many field so tickets can reference other tickets for traceability.
- helpdesk.ticket: Overrides the write logic to mirror additions or removals and keep related tickets synchronized in both directions.
- helpdesk.ticket: Provides an open_ticket server action that allows UI buttons to open the selected related ticket form directly.
- helpdesk.ticket form view: Adds a Related tickets tab listing linked tickets, excluding the current one, and offering an Open button for quick navigation.