helpdesk_mgmt_fieldservice_equipment

Purpose

Enable helpdesk agents to associate support tickets with field service equipment so asset-related issues stay aligned across helpdesk and FSM flows.

Features

helpdesk.ticket: Agents can assign a field service equipment on tickets, limited to equipment without a location or to those matching the ticket’s field service location.
helpdesk.ticket: The ticket form exposes the related equipment stage and lets staff update the asset’s lifecycle status directly from the case.
helpdesk.ticket: A constraint prevents choosing equipment whose location differs from the ticket’s field service location, ensuring data consistency.
helpdesk.ticket: When creating a field service order from the ticket, the selected equipment is automatically prefilled on the new order.
fsm.equipment: Equipment records track their linked helpdesk tickets and compute a ticket counter for quick workload insight.
helpdesk.ticket: The form and search views include equipment fields and filters so teams can view and segment tickets by asset.